DatasetAdded By sutisoft123
CRM Management is a company-wide business strategy tailored to reduce cost and increase profitability by strengthening the customer satisfaction, loyalty and advocacy. Nowadays fulfilling the demands of the customer’s has become more complex, difficult and unmanageable. In any business, Customer Relationship Management process works as to handle the customers personally and also to keep strong and consistent follow up to retain them. The technology has come to play a substantive role in managing strong relationship with the customers and take further fruitful and flourishing heights. This strategy is to get more acquainted about customers need and their behaviours in order to develop solid relationships with them. There are many technological components to Online CRM, but talking about SutiCRM.