Dataset

Consumer Complaints Against U.S. Airlines: 1990 to 2006

Added By Infochimps

The Statistical Abstract files are distributed by the US Census Department as Microsoft Excel files. These files have data mixed with notes and references, multiple tables per sheet, and, worst of all, the table headers are not easily matched to their rows and columns.

A few files had extraneous characters in the title. These were corrected to be consistent. A few files have a sheet of crufty gibberish in the first slot. The sheet order was shuffled but no data were changed.

The tables that were changed (this is table 1048):

0166 0257 0362 0429 0445 0446 0459 0461 0462 0464 0465 0466 0467
0469 0479 0480 0481 0482 0483 0484 0485 0486 0487 0559 0628 0629
1144 1227 1231

This dataset consists of a table of 23 rows and 10 columns.

Calendar year data. Represents complaints filed by consumers to the U.S. Department of Transportation, Aviation Consumer Protection Division, regarding service problems with air carrier personnel. See source for data on individual airlines

Footnotes

  1. Cancellations, delays, etc. from schedule.
  2. Unhelpful employees, inadequate meals or cabin service,
    treatment of delayed passengers.
  3. Errors in reservations and ticketing; problems in making
    reservations and obtaining tickets. Includes disability complaints prior to 1998.
  4. Incorrect or incomplete information about fares, discount fare
    conditions, and availability, etc.
  5. Prior to 2000, included in ticketing/boarding.
  6. All bumping problems, whether or not airline complied with
    DOT regulations.< ql >
  7. Allegations of discrimination by airlines due to factors other than disability, such as
    race, religion, national origin or sex.
  8. Included in “Other” beginning 2002.
  9. Included in “Other” beginning 2000.
  10. Cancellations, delays, etc. from schedule.
  11. Unhelpful employees, inadequate meals or cabin service,
    treatment of delayed passengers.
  12. Errors in reservations and ticketing; problems in making
    reservations and obtaining tickets. Includes disability complaints prior to 1998.
  13. Incorrect or incomplete information about fares, discount fare
    conditions, and availability, etc.
  14. Prior to 1998, included in ticketing/boarding.
  15. All bumping problems, whether or not airline complied with
    DOT regulations.< ql >
  16. Allegations of discrimination by airlines due to factors other than disability, such as
    race, religion, national origin or sex.
  17. Included in “Other” beginning 2002.
  18. Included in “Other” beginning 1998.

License

Public Domain (Government Work)

This dataset was prepared by the government and is therefore in the public domain. There are no restrictions upon its use.